Fully managed vs let-only: which letting service do I need?

2 June 2026 · AgentCheck Editorial · 8 min read

Part of our Compare Letting Agents

A let-only service ends when a tenant moves in — the agent finds and references the tenant, signs the tenancy, then hands the property back to you. A fully managed service continues for the entire tenancy: rent collection, repairs, inspections, and deposit disputes all handled on your behalf. Let-only typically costs 4–8% of the first year's rent as a one-off; fully managed costs 10–15% of monthly rent on an ongoing basis.

The right choice depends on three factors: how close you live to the property, how many hours a month you can give to landlord admin, and your tolerance for the unexpected — a boiler failure at 11pm, a tenant who stops paying, a dispute over deposit deductions at the end of a tenancy.

AgentCheck tracks 13,663 letting agents across 504 areas in England and Wales. Based on data from thousands of landlord searches, the fully managed vs let-only question is consistently one of the most searched. This guide walks through the service tiers, real costs, hidden fees, and what most landlords end up choosing.

What's included at each service level

Four tiers cover the letting agent market. Most landlords settle at one of the middle two — but understanding what sits above and below helps calibrate the decision.

Tier What is included Typical cost (+ VAT)
Let-only Marketing, viewings, referencing, Right to Rent check, tenancy agreement, deposit registration 4–8% of first year's rent, once
Rent collection Let-only, plus: monthly rent collection, statements to landlord, chasing late payment 8–10% of monthly rent
Fully managed Rent collection, plus: repairs coordination, quarterly inspections, compliance management, end-of-tenancy, possession notices 10–15% of monthly rent
Premium / guaranteed rent Fully managed, plus: fixed rent paid to the landlord whether or not the property is let or rent has been collected 15–22% of monthly rent

Let-only ends the moment the tenant moves in. Everything that follows — maintenance calls, late rent, compliance certificates, inspections, deposit disputes — sits entirely with you. Fully managed shifts that operational weight to the agent for the duration of the tenancy.

A living room filled with furniture and a flat screen TV
Photo: Unsplash

How to decide which tier you need

Work through these factors. Each one that applies nudges you further up the service tiers towards fully managed:

  • You live more than 30 minutes from the rental property
  • You hold a full-time non-property job
  • The property has older infrastructure — boiler, electrics, roof
  • Tenants are students, multiple sharers, or it is an HMO
  • This is your first letting and you are unfamiliar with rental law
  • You are an overseas or non-resident landlord
  • You own five or more properties and want consistent management across the portfolio

If three or more of those apply, fully managed is usually the right call. If none apply — you live nearby, have time during the day, and have landlord experience — let-only can be a cost-effective route.

The let-only trap: when the saving disappears

Let-only looks attractive on paper. Take a £1,250 PCM property at a 6% tenant-find fee: £900 + VAT = £1,080 as a one-off. The same property fully managed at 12% + VAT costs £180 per month, or £2,160 per year — a headline difference of £1,080 in favour of let-only.

That saving evaporates the first time any of the following happens:

  • You spend a half-day arranging emergency boiler repair on a Saturday
  • You spend six weeks chasing a tenant for overdue rent
  • You miss a gas safety certificate renewal and the tenant raises a formal complaint
  • An end-of-tenancy deposit dispute requires you to produce a detailed evidence file for the scheme adjudication
  • You serve a Section 8 notice incorrectly and have to restart the possession process from scratch

For a single-property landlord who lives close by, has daytime availability, and is comfortable with rental law — let-only is a reasonable choice. For most landlords beyond that profile, fully managed pays for itself within the first year.

A private property sign posted on a wooden post
Photo: Unsplash

Hidden fees to ask about on any tier

These add-ons appear at both tiers and can significantly change the all-in annual cost. Always request the full written schedule before signing — compare on total annual cost, not the headline percentage:

  1. Set-up fee — £150–£300 one-off when you first instruct the agent
  2. Inventory and check-in — £100–£250 depending on property size
  3. Tenancy renewal fee — £50–£250 when a tenant signs a new fixed term
  4. End-of-tenancy / check-out fee — £100–£250
  5. Section 8 service and court attendance — £150–£400+
  6. Additional property visits — £50–£100 each, outside the standard inspection schedule
  7. Compliance arrangement fee — £25–£75 added on top of contractor costs for gas safety or EICR certificates

See our letting agent fee guide for a full breakdown of UK fee structures and what to watch for in small print.

What the Renters' Rights Act changes for this decision

The Renters' Rights Act abolishes Section 21 and converts all assured shorthold tenancies to a periodic system, with the private rented sector also brought under a new Decent Homes Standard. Compliance demands on landlords increase significantly — which shifts the cost-benefit of let-only vs fully managed for many portfolios.

Change under the Bill Impact on let-only landlords Why fully managed helps
Section 21 abolished No-fault eviction ends; all possession must use Section 8 grounds with evidence Agents stay current on valid grounds; handle evidence packs and court attendance
Decent Homes Standard extended to private sector More required maintenance work and documentation throughout the tenancy Agent tracks compliance calendar and manages contractors on your behalf
Annual rent increases only, challengeable at tribunal Must evidence market rate; tribunal can reject above-market increases Agent supplies comparable market data to support each rent review

If you are currently let-only across multiple properties, now is the time to review the tier decision before the Bill takes full effect. Our Renters' Rights Act landlord guide covers the full timeline and what to prepare for.

Five questions to ask any letting agent before you sign

Once you have settled on the tier, the quality of the agent matters as much as the service level itself. Ask every agent you shortlist these five questions before committing:

  1. What is your average void period in days? Under 14 days is excellent. Over 28 is a concern worth pressing on.
  2. What is the full written fee schedule? Every add-on must be listed. Never accept verbal pricing — if they hesitate, that tells you something.
  3. Which client money protection scheme are you a member of? Propertymark CMP, Money Shield, or RICS — these protect your rent and deposits if the agent becomes insolvent.
  4. What is your average repair turnaround time? A good agent will have data. Under seven days for non-emergencies is a solid benchmark.
  5. Are you a member of ARLA Propertymark or the Property Ombudsman? These memberships set minimum service standards and give you a formal complaints route if things go wrong.

AgentCheck lets you compare all of the above across 13,663 agents in 504 areas — with verified Google reviews, fee data, and professional membership status in one place. No agent can pay for a higher ranking.

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